IT Field Services For
Your Operations
Trusted by industry leaders
Why Outsource Field Operations?
This is why more and more companies are turning to companies with IT field service providers to maintain network resilience, performance and uptime without the cost and complexity of building out the services in-house.
Fully Managed Service
Focus on what you do best, while our highly trained experts maintain your infrastructure.
Regular and Preventative Maintenance
Reduce potential hardware and software problems, downtime, repair costs and equipment failures.
Equipment Installation and Removal
Get our experts to handle the time-consuming tasks of installing, upgrading and removing your hardware.
Spares Management and Storage
Access 14 fully secured, environmentally controlled equipment depots, distributed across Ontario.
Discover Field Operations as a Service (FOS)
Interested in learning more about FOS? Find all of the information you’re looking for in the resources below.
Product Summary
Field Operations as a Service
Whitepaper
A Case For Outsourcing
Article
Why Managed IT Services is a Growing Industry, and How It Can Help Your Business
FAQ's
Q: What are field services in IT?
A: Field services in IT refer to the deployment of technicians, IT specialists, or engineers to physical locations (like offices, work sites, or clients’ premises) to install, manage, maintain, or repair hardware, software, and other IT systems. These services can also include on-site troubleshooting, offering user training, and implementing network solutions. Essentially, field services ensure that a company’s IT infrastructure operates seamlessly and is appropriately integrated to meet the business’s specific needs.
Field services can encompass a range of tasks including but not limited to:
- Installing and configuring new hardware and software
- Maintaining servers and networks
- Providing on-site technical support and troubleshooting
- Offering consultations on IT solutions and upgrades
- Implementing security protocols and solutions
Q: What is an example of field service management?
A: Let’s say a large corporation has multiple branches spread across a city, and they rely on a Managed Service Provider like Acronym to manage their IT needs. An employee experiences a network outage and can no longer access their email. They would call Acronym to report the issue, who would then dispatch an IT technician to the site to resolve the issue.
Q: How do you process incident tickets?
A: At Acronym we process incidents through our 24/7 incident report line. Then we’ll dispatch a field technician who will stop at an Acronym depot to gather necessary equipment. They’ll arrive on site and verify with the customer that the fix and network are online and functioning properly before closing the ticket.
Find Another Solution
Acronym is all about simple, scalable and cost-efficient ways to help businesses reach their full potential. Browse through our product offerings to discover all the ways we can be partners in your growth.