Managed IT Solutions

Two team members in a server room with a laptop

The benefits of outsourcing at least some of your business’s IT functions – and the costs of not doing so – are increasing. It’s why Acronym offers a suite of managed IT services that can help support all or some of the complexity in your IT operations. Your team can focus on what they do best, while our experts manage the rest.

As strategic partners, we’re offering more than peace of mind. We’re also here to help you reach your goals and grow your digital capabilities.

Network Operations as a Service (NOS)

Turnkey service from our professionally staffed Network Operations Centre, to maintain the best-possible network resilience, performance and uptime without the in-house costs.

  • 24/7 monitoring, management and reporting of communication services and infrastructure
  • Enhanced security, including threat monitoring, analysis and resolution
  • Incident response, including managing power failures and communication line issues

Field Operations as a Service (FOS)

Intake operations and dispatch services from our highly trained field technicians, to get your network equipment and services back up and running.

  • 24/7 intake operations and dispatch services, all over the province
  • Spares inventory management and network installation, repair and maintenance
  • Expert capabilities to support mission-critical communications equipment

Manage IT

Expert management and monitoring of your IT infrastructure and systems – across branch offices, remote workstations and the cloud.

  • 24/7/365 monitoring, support, maintenance, reporting and asset management
  • Remote delivery within various cloud systems, with the option of adding on-site hours
  • Access to an online portal, to better manage capacity and ensure proper budgeting and planning for IT needs

Monitor IT

Robust IT solution that provides real-time oversight of your IT infrastructure and systems. We’ll monitor your hardware, equipment apps and software – wherever they reside.

  • 24/7/365 oversight and reporting on the performance of servers, websites, cloud infrastructure, routers, switches, printers, networks and peripherals
  • Quick deployment and configuration for simple and complex environments
  • Integrates easily into your existing IT environment and in-house ticket management service

Support IT

IT support whenever you need it. Our award-winning service desk team is always here to help – whether it’s for specific technical issues or a system-wide outage.

  • 24/7/365 end-to-end technical support, including remote technical assistance and global dispatch service to resolve issues on-site
  • Service available in multiple languages
  • Access to front-line support, and an escalation team for more complex issues

Have a question? We’re happy to spell it out. Connect with us!