We Are Acronym

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Acronym is a full-service information and communications technology company that provides a range of scalable and secure solutions. With more than 20 years’ experience managing the communications system that enables Ontario’s electrical grid, Acronym is uniquely positioned to understand the mission-critical needs of any business. We deliver innovative and reliable services that respond to the changing demands of businesses and support rapid growth and digital transformation.

Our Timeline


Founded as Hydro One Telecom, a subsidiary of Hydro One Limited


Deploys additional capacity between Montreal and Windsor to handle speeds of 10G on the backbone network


Delivers broadband connectivity to 150 schools in Peel Region


Partners with Ontario Health to provide connectivity to over 500 hospitals and community care centres


Makes network upgrades and enhancements to enable 100G connectivity


Launches Network Operations as a Service


Launches Field Operations as a Service


Launches Secure SD-WAN


Launches DDoS Shield


Rebrands as Acronym


Achieves Cisco Select Certification


Expands network into York Region


Launches Managed IT Solutions


Launches Unified Communications as a Service


Launches SIP Trunking


Partners with Ciena to provide service speeds of 400Gbps and beyond

Company Highlights

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A solid history

20+ years of managing the network that enables Ontario’s electrical grid
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Customer centred

Our customer satisfaction rating is consistently over 90%
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Ready to deliver

We are equipped to manage mission-critical communications solutions for “always-on” businesses
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Wide coverage

We deliver network coverage through thousands of kilometres of fibre-optic cables across Ontario with interconnections to Montreal & the US
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Locally grown

We’re a Canadian company that serves Ontario businesses and will soon expand to full national reach
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Work with the best

Our partners include Cisco, Juniper Networks, Ciena, Jolera, ThinkOn, Fortinet and CDW
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Making connections

We interconnect with more than 40 data centres
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At your service

We serve more than 100 municipalities, with over 80 points of presence across Ontario
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Executive Leadership

Headshot image of John Papadakis

John Papadakis

President & CEO

As President and CEO of Acronym, John leads the company through continued success and rapid growth. His expertise in ICT and high-tech industries spans over 25 years and has enabled companies like Rogers, Avaya, Clearnet and 411.ca to achieve accelerated, sustainable growth. John holds a B.A.Sc. in Electrical Engineering from the University of Toronto and is a member of Professional Engineers of Ontario.

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Robert Agostino

Vice President, Engineering and IT

Robert leads Acronym’s Engineering and IT teams, responsible for designing, building and operating Acronym’s fibre network and IT infrastructure. Throughout his career, Robert has held positions in business and strategy development, engineering and operations with companies like Cisco Systems, Alcatel-Lucent, Bell Mobility and Group Telecom. Robert holds an MBA from the Schulich School of Business and a B.A.Sc. in Electrical Engineering from the University of Toronto.

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Mukul Sarin

Vice President, Financial Services & Regulatory

Mukul leads Acronym’s Finance and Regulatory teams, responsible for financial accounting, reporting, planning and compliance. He has held senior leadership positions in Finance with companies like Bell Canada and Sun Life Financial and brings over 20 years of telecom experience to his leadership role at Acronym. Mukul is a CPA and CGA and is a member of CPA Ontario.

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Joe Parent

Vice President, Product & Marketing

Joe oversees Acronym’s marketing and product management activities, including brand development and defining the company’s product roadmap. He has held senior leadership positions in Marketing and Product Development with companies like AT&T Canada, Sprint Canada, Primus and Vonage. Joe holds an MBA from the DeGroote School of Business and a BA in Economics from the University of Windsor.

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Harrisankar Persaud

Vice President, Operations

Harri leads Acronym’s Operations teams and is responsible for incident and change management, second-level support and field services. Harri joined Acronym in 2002 and has held various progressive management roles in Engineering and Operations. Harri holds a B.A.Sc. in Engineering Science from the University of Toronto.

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Kevin Harshaw

Vice President, Business Development

Kevin oversees all business development initiatives and manages Carrier Services and the Project Management Office. He brings over 30 years of global experience in operations, engineering and business development with companies like Ledcor and Bell Canada. Kevin holds an Electronics and Communications Engineering diploma from Centennial College. 

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Neal Romanchych

Interim Vice President, Sales

Neal leads Acronym’s Sales team and is responsible for delivering advanced communications solutions to new and existing customers. Neal has over 35 years of senior leadership experience in sales, including 11 years with Sprint Canada building their sales channels. He is also a founding partner in 411.ca, where he built a sales team of over 100 professionals and held the position of CEO until 2019. Neal holds a Bachelor of Commerce from Trent University and an executive MBA from Ivey Business School.

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