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MANAGED IT

IT Support services 24/7/365

Hands-on tech support services are essential for any organisation. Acronym’s IT Support services are there to address anything that might come up from a small tech issue to a system-wide outage. Acronym will manage your IT service desk and bring you personalized support wherever you are.
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How Does Our IT Support Services Work?

Our IT Support services provide a complete onsite and remote hands-on assistant. From our help desk for individual issues to our service desk that prioritizes technical issues through a ticket management system. Both our help desk and onsite services are staffed by a carefully curated team of technical support experts. We adhere to industry best practices, provide a web portal featuring a transparent log of our IT Support work and offer different levels of support according to your business needs.
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Multilingual Support

24/7/365 support in English, French, Portuguese and Spanish.

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Onsite & Remote Hands-On Assistance

Remote technical assistance for all inquiries, plus global dispatch service to resolve issues onsite.

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Flat-Fee User Pricing

Pricing is based on a fixed monthly rate per user with unlimited support from our help desk team.

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24/7/365 Service

Includes hardware, software and flexible application support, as well as full ticket management.

Discover Support IT

Interested in learning more about Support IT? Find all of the information you’re looking for in the resources below.

Product Summary
Support IT

24/7/365 technical support, covering everything from desktop and app issues to system-wide outages.
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Article
Why Managed IT Services is a Growing Industry and How It Can Help Your Business

Moving business data, assets and applications to the cloud is a full-time job. The demands on the IT environment have become too complex for a small team, let alone one person, to manage.
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Article
How to Outsource IT Support Services the Right Way

Businesses are looking for ways to leverage technology to streamline operations, enhance efficiency, and empower employees to work smarter. This has led to the rise of outsourced IT support services, that allows companies to focus on their core competencies.
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Managed Service Provider FAQ's

What does IT support services mean?

IT support services refer to a broad spectrum of services that aid businesses in managing and optimizing their technology infrastructure. These services can include troubleshooting hardware and software issues, managing network infrastructure, ensuring data security, and offering strategic advice for future IT investments. Out team’s goal is to provide you with exceptional IT support services to customers of any size.

  • Helpdesk Support: This involves resolving end-user issues, typically via email, telephone, or remote assistance.
  • Network Management: This includes maintaining the business’s network infrastructure, such as routers, servers, and firewalls, to ensure optimal performance and security.
  • Hardware and Software Support: This includes installing, maintaining, and updating necessary hardware and software.
  • Cybersecurity: IT support also involves protecting your business from digital threats, including malware, phishing, and hacking attempts.
  • Data Management: This involves data backup and recovery, as well as data privacy compliance.
  • Strategic IT Planning: IT support often includes planning for future IT needs and trends to keep your business ahead of the curve.

Acronym Solutions provides IT support services all across the province of Canada. We’re committed to delivering top-quality IT support to businesses, irrespective of their location. Whether you’re situated in a bustling city or a remote area, our team of professionals is ready to ensure your technology operates seamlessly and efficiently. We even can provide field operations IT services.

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Acronym is all about simple, scalable and cost-efficient ways to help businesses reach their full potential. Browse through our product offerings to discover all the ways we can be partners in your growth.

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