Terms of Use

This Web site is owned and operated by Acronym Solutions Inc. (“Acronym”). Use of this Web site signifies your agreement to these terms of use. Please read these terms of use carefully before using this Web site. If you do not agree to these terms of use, please do not use this Web site. By using this Web site in any manner whatsoever, you agree that:

Disclaimer and Limitation of Liability

The materials in this Web site are provided “as is” and without any express or implied warranties of any kind. To the fullest extent permissible pursuant to applicable law, Acronym disclaims warranties, express or implied, including, but not limited to implied warranties of merchantability and fitness for a particular purpose or use. Acronym does not warrant that the functions contained in the materials and this Web site will be uninterrupted or error-free, that defects will be corrected, or that this Web site or the server that makes it available is free of viruses or other harmful components. Acronym does not warrant or make any representations of any kind regarding the use or the results of the use of the materials in this Web site in terms of their correctness, accuracy, reliability, effectiveness, timeliness, or otherwise. You, and not Acronym, assume all of the risks associated with using this Web site. In no event shall Acronym, its parent company, affiliates, and their respective officers, directors, employees, consultants and agents be liable to you or any other party (in relation to or as a consequence of use of this web site) under any circumstances whatsoever for any loss of profits or revenues, business interruption loses, loss of contract, cost of capital, loss of business opportunity, delay, loss of goodwill, loss of data, or for any direct, indirect, special, consequential, or incidental damages, and including but not limited to punitive or exemplary damages, whether said liability, loss, or damages arise in contract or tort or any other theory of liability, even if Acronym was expressly advised of the possibility of such damages. In no event shall Acronym’s total liability to you (or anyone else claiming through you) for all damages, losses, and causes of action (whether in contract, tort (including, but not limited to negligence) or otherwise) exceed the amount specifically paid by you to Acronym, if any, for purpose of accessing this web site. This disclaimer and limitation of liability applies to any damages or injury caused by any failure of performance, error, omission, inaccuracy, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of any aspect of this Web site, under any legal theory or cause of action.


You agree to indemnify, defend and hold harmless Acronym, its parent company, affiliates, and their respective officers, directors, employees, consultants and agents from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of any aspect of this Web site, your violation of these terms of use and/or your infringement of any intellectual property or other right of any person or entity.

Third-Party Links

This Web site may contain links to other third-party services and resources for informational purposes only. Acronym is not responsible for such third-party services and resources, nor does Acronym approve or endorse such third parties or their services or resources.

Account and Password Security

Some parts of this Web site may require you to enter a password and account designation upon completion of a registration process. If this applies to you, you are entirely responsible for maintaining the confidentiality of your password and account and for all activities that occur under your password and account. You agree to notify Acronym immediately of any unauthorized use of your password or account or any other breach of security. Acronym will not be liable for any loss or damage that you may suffer as a result of someone else using your password or account.

Copyright / Proprietary Rights

No material from any Web site owned, operated, licensed or controlled by Acronym may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer and produce one printed copy for your personal, noncommercial use only, provided you keep intact all copyright and other proprietary notices. Modification of the materials or use of the materials for any other purpose is a violation of Acronym’s copyright and other proprietary rights.

Governing Law and Jurisdiction

This Web site and all disputes or other matters arising out of it shall be governed by the laws of the province of Ontario and the laws of Canada applicable therein and dealt with by a court of competent jurisdiction in the City of Toronto or such other location as the parties may expressly agree to. You specifically agree that if Acronym should prevail in any legal proceedings, you shall pay all of Acronym’s costs, including without limitation, reasonable fees for in-house and outside counsel.


Acronym reserves the right to change these terms of use at any time. Please check this page periodically for changes. Your continued use of this Web site following the posting of any changes to these terms of use will mean you accept the changes. In the event that Acronym changes these terms of use, Acronym will post a message on the home page of its Web site that states that these terms of use have been changed, and will provide a link to the revised terms of use.


These terms of use constitute the entire agreement between Acronym and you with respect to your use of this Web site. Acronym’s failure to insist upon or enforce strict performance of any provision of these terms of use shall not be construed as a waiver of any provision or right. If any of these terms of use is determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, such determination shall not affect the remaining provisions hereof. If you have any questions regarding these terms of use, please contact us at [email protected]

9-1-1 Emergency Service

Important 9-1-1 Information

We want to make sure that you are aware of important differences in the way 9-1-1 service operates with Voice over Internet (VoIP) service compared with traditional telephone service.

Differences between traditional 9-1-1 emergency service & Basic 9-1-1 Service

With traditional 9-1-1 service (also known as enhanced 9-1-1), the phone service is provided and can only be used at a specific location, so your 9-1-1 call is sent directly to the nearest Public Safety Answering Point (PSAP).
With Basic 9-1-1 service (also known as Nomadic 9-1-1 or N 9-1-1), the phone service can potentially be used anywhere with an Internet access, so your 9-1-1 call is sent to an emergency operator to confirm your location before the 9-1-1 call can be transferred to the correct PSAP.

If you are working from home use your home number

If you are working from home and have an emergency, use your home service, not your work service. Your home service will have your home details, while your work service will have your work status.

Please remember to provide your location

You will need to confirm your current location and call-back number with the emergency operator who answers the 9-1-1 call. Do not risk send the emergency services to an incorrect location. You should provide the emergency operator with: Your name, your current location, your call-back number *Note: Basic 9-1-1 service is only for use in Canada.

Keep your service address up to date

If you are unable to speak during a Basic 9-1-1 call, the emergency operator will send the call to the PSAP based on the location associated with the calling phone number in Acronym’s database, so please make sure your information in our database is always accurate and up to date. Please use the form below to enter and update your current location as needed.

Inform other users

You must inform all potential users of your VoIP phone service of the nature and limitations of VoIP 9-1-1 emergency calls. Acronym can provide you with stickers for you to attach to your phones that help inform the users of these limitations.

Be prepared during any service interruption

VoIP Services depend on the availability of an Internet connection and electrical power. Consequently, Basic 9-1-1 service may not be available during a power outage or Internet outage, where there is Internet congestion, or if your Internet service is disconnected, suspended or terminated. Therefore, we recommend that you implement one or more emergency backup systems and train your potential users on how to use them.

Do not disconnect

Until you are told to do so by an emergency dispatcher, do not disconnect your 9-1-1 call. If you are inadvertently disconnected, call back immediately.

More details

We invite you to read Acronym’s Terms and Conditions for Basic 9-1-1 Service for more details about our Basic 9-1-1 Service, including the applicable limitation of liability. Please see 

Acceptable Use Policy

The Customer shall not and shall ensure that the End Users shall not: (i) invade another person’s privacy; unlawfully use, possess, post, transmit or disseminate obscene, profane or pornographic material; post, transmit, distribute or disseminate content which is unlawful, threatening, harassing, abusive, libelous, slanderous, defamatory or otherwise offensive or objectionable; unlawfully promote or incite hatred; or post, transmit or disseminate objectionable information, including, without limitation, any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any municipal, provincial, federal or international law, order or regulation; (ii) access any computer systems, software, data, or any confidential, copyright protected or patent protected material of any other person, without the knowledge and consent of such person, make unauthorized attempts to gain access to any account or computer resource not belonging to the Customer (i.e. engage in spoofing), or otherwise gain unauthorized access to, alter, or destroy any information of another person by any means or device; (iii) upload, post, publish, deface, modify, transmit, reproduce, or distribute in any way, information, software or other material which is protected by copyright, or other proprietary right, or related derivative works, without obtaining permission of the copyright owner or rights holder, or otherwise complying with applicable laws; (iv) directly or indirectly restrict, inhibit or otherwise interfere with computer networking or telecommunications systems and/or service to or from any internet user, host, server or network, including without limitation by posting or transmitting any information or software which contains a virus, lock, key, bomb, worm, trojan horse or other harmful or debilitating feature; or (v) send unsolicited e-mail that causes complaints from the recipients of such unsolicited e-mail (i.e. engage in spamming), nor send large quantities of unwanted or unsolicited e-mail to individual e- mail accounts (i.e. engage in mail-bombing).

Privacy Policy

Acronym adheres to Hydro One’s Privacy Policy.