Field Operations as a Service

Two team member discuss over the Digital transforation

Treat your business to fully managed network field operations

Let Acronym manage the complexity of your network equipment, so your IT personnel can focus on strategic projects. Our expert technicians will install, repair, support and maintain your network hardware.

Why it matters

Maintaining mission-critical communications equipment is time consuming and costly. You’re likely already incurring infrastructure, labour and overhead costs to manage your communications equipment.

With our Field Operations as a Service, we help simplify your operations and reduce costs. Our technicians have the capabilities, processes and reliability to keep your networks up and running.

Incident management process

Incident management process at Acronym Solutions

Choose from two levels of managed field operations to meet your organizational needs:

24/7 deployment of expertly trained Acronym Field Technicians for:Network equipment spares inventory management and storage
• Site survey, inspection and audit (including fibre and circuit testing)
• Regular and preventative maintenance (including replacing equipment fan filters, site inspections and testing environmental alarms)
• Break/fix repairs
• Equipment installations, replacement upgrades and removals (including network devices, racks, patch cords, LAN cables, cable trays, power plants)
Includes everything in the Silver tier, plus access to:
• 14 fully secured, environmentally controlled equipment depots across Ontario – to support Mean Time to Repair (MTTR) objectives

Our Field Technicians are fully equipped with their own tools and GPS-enabled vehicles.

Did you know?

As part of our fully integrated, end-to-end solution, Acronym also offers network monitoring and management through the Network Operations as a Service (NOS) offering.

About Acronym

Acronym Solutions Inc. is a full-service information and communications technology (ICT) company that provides a range of scalable and secure Network, Voice & Collaboration, Security, Cloud and Managed IT Solutions. We support Canadian businesses, large enterprises, service providers, healthcare providers, public-sector organizations and utilities. We leverage our extensive network expertise to design and build customized, fully scalable solutions to help our customers grow their businesses and realize their full potential. With more than 20 years’ experience managing the communications system that enables Ontario’s electrical grid, Acronym is uniquely positioned to understand the mission-critical needs of any business to deliver the innovative and reliable services that respond to the changing demands of businesses, and support rapid growth and digital transformation initiatives.

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