Operations Network Operations as a Service, Field Operations as a Service, Manage IT, Monitor IT and Support IT

Acronym offers 24/7 support and tailored IT solutions, including Network Operations as a Service (NOS), Field Operations as a Service (FOS), Manage IT, Monitor IT and Support IT to businesses that are looking to outsource processes and functions that can help to improve network performance and reduce expenses. Our clients can focus on their core business with the confidence that Acronym will manage their network and field operations as directed.

Network Operations as a Service

Our Network Operations Centres are staffed by expert-level telecommunications professionals trained in operational support for Event Management, Incident Management, Change Management and Problem Management. Our NOS offering includes monitoring, management and reporting of WAN communication services and infrastructure.

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Field Operations as a Service

Acronym’s Field Operations as a Service offering provides intake operations and dispatch services for expertly trained field technicians for overseeing Incident & Change Management tickets, as well as Spares Inventory Management, Network Construction and Customer Installations.

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Manage IT

Manage IT provides clients with 24/7/365 monitoring, support, maintenance, reporting and asset management of their IT infrastructure. The solution is delivered remotely, with the option of adding onsite hours, and can be used for client infrastructures that reside on-premise or within various cloud systems. Our team of experts will monitor and manage your IT infrastructure with an acute focus on protecting your environment and preventing expensive downtime.

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Monitor IT

Monitor IT is a robust IT solution that provides real-time oversight of your IT infrastructure and systems. The solution helps ensure uptime, availability and performance. It can quickly be deployed and configured for simple and complex environments.

Monitor IT is a great complement to organizations with or without an in-house IT team that provides real-time reporting on your IT infrastructure and systems. The solution helps ensure your infrastructure uptime availability and performance.

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Support IT

Support IT is our award-winning global service desk team available 24/7/365 in multiple languages. The help desk and onsite services are staffed by a carefully selected and trained technical support team.

Support IT is a great complement to organizations with or without an in-house IT team. Receive end-to-end support, simple setup and cost certainty through predictable monthly costs.

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