Manage IT
24/7/365 monitoring, support, maintenance, reporting and asset management of your IT infrastructure.
At a time when IT environments are growing in both complexity and size, managed services providers (MSPs) possess the specialized tools and expertise to support this growth—eliminating the need to hire additional in-house staff. Yet many wonder exactly what managed IT services are and what they are not.
Gartner defines an MSP as: A managed service provider that delivers services, such as network, application, infrastructure, and security, via ongoing and regular support and active administration on customers’ premises, in their MSP’s data center (hosting), or a third-party data center.
In other words, the MSP handles all those tasks that require more time, resources, or budget. These “delegated” services are provided for a set monthly fee according to a service level agreement (SLA). It is an ideal cost-effective solution for small to mid-sized companies that cannot afford to maintain an entire IT department given today’s challenges of widely dispersed, hybrid work locations and devices, coupled with the vulnerability of cyber security threats, not to mention the highly paid IT and security talent that is scarce, or sometimes impossible to find. Read on to learn more…
In the past, managed IT services focused primarily on infrastructure and devices. However, to meet modern IT demands, managed IT services now extend way beyond that to cover any IT management requirements. Managed IT services teams can support all or part of your day-to-day needs, expertly trained in everything from migration to implementation, maintenance, and upgrades.
What managed IT services include:
As with any business decision, looking at both sides of the equation before making a commitment is essential. And even then, read the contract carefully to avoid hidden costs.
The main benefit of using managed IT services is cost savings, a concern for all organizations, big or small. Other benefits include:
On the other hand, there are some downsides to consider with managed IT services:
Wait, what? Before you get the impression that managed IT services will do absolutely anything you ask, be aware that they don’t usually manage customer workloads, per se. Your IT team will still manage and control the software applications, data, and business processes that run on your infrastructure, whether it be traditional on-premises, in the cloud, or a mix of the two.
You will also remain the architect of your infrastructure, in charge of your IT vision and goals, which will naturally be communicated to your managed IT services provider to enhance collaboration. The same applies to planning concerning software upgrades, configuration changes, or other additions. The ultimate business decisions are in your hands.
Now that we’ve answered “what are managed IT services?”, let’s look at how to determine if hiring a managed IT services provider is the right choice for your business. Common drivers for using managed IT services include reaching digital transformation targets, enhancing productivity and scalability, and optimizing costs. But there is no one-size-fits-all answer to whether managed IT services are right for you. Only by weighing the pros and cons of each option will you find the best fit for your organization.
To determine if a managed IT services provider is viable for your IT organization, we recommend an assessment of your current IT expenditures, along with the total cost of ownership for infrastructure and other assets. Then, compare it to the flat monthly charge associated with your chosen managed IT services provider. Now imagine what your future state would look like if you had less overhead to worry about, freeing up capital to pursue those digital transformation projects you have been putting off. This could be a win-win business strategy that makes a real difference in staying competitive—especially for companies on a tight budget.
Hiring managed IT services providers has grown in popularity since 2019 and is expected to continue to climb through 2030. While this trend may have started out of necessity as smaller businesses struggled to survive during the COVID-19 pandemic (and many did, thanks to MSPs), it appears to have gone mainstream, cutting across industries outside of IT, such as healthcare, finance, manufacturing, and real estate. And, like many other innovations that accelerated during the pandemic, managed IT services are here to stay.
Let Us Help You With Your IT Operations – Contact Acronym Solutions
Download Acronym’s Managed IT Services Product Summary here.
24/7/365 monitoring, support, maintenance, reporting and asset management of your IT infrastructure.
Real-time monitoring of your IT infrastructure to catch and isolate IT issues before they turn into business problems.
24/7/365 technical support, covering everything from desktop and app issues to system-wide outages.
Acronym Solutions Inc. is a full-service information and communications technology (ICT) company that provides a range of scalable and secure Network, Voice & Collaboration, Security, Cloud and Managed IT Solutions. We support Canadian businesses, large enterprises, service providers, healthcare providers, public-sector organizations and utilities. We leverage our extensive network expertise to design and build customized, fully scalable solutions to help our customers grow their businesses and realize their full potential. With more than 20 years’ experience managing the communications system that enables Ontario’s electrical grid, Acronym is uniquely positioned to understand the mission-critical needs of any business to deliver the innovative and reliable services that respond to the changing demands of businesses, and support rapid growth and digital transformation initiatives.