Network Operations as a Service
Get fully managed network operations, 24/7
Let Acronym take care of your day-to-day network operations, so you can focus on what you do best. Not only will you save on infrastructure and labour costs; you’ll also rest easy knowing our experts are monitoring and managing your network, around the clock.
Continuous, uninterrupted service delivery
If you’re in telecommunications, financial services, transportation, government, energy or the healthcare sector, you need to provide “always-on” services. That’s exactly why we’re here.
For decades, we’ve provided Hydro One with custom built, utility-grade telecommunications infrastructure, monitoring and management for its mission-critical data communications. And we’re extending these services to you.
With our fully secured Network Operations Centres (NOCs) – staffed 24/7 by experts trained in event, incident, change and problem management – we deliver unparalleled monitoring, management, repair and reporting of high-performance communications networks.
Your network is in expert hands.
Our Network Operations as a Service includes:
- NOC service desk staffed with highly trained networking professionals and technologists
- Highly secured, redundant Network Operations Centres providing infrastructure support
- Customizable Mean Time to Repair objectives
- Information Technology Infrastructure Library (ITIL)-based processes
- Monitoring, management and reporting of communication services and infrastructure
- Support for a broad range of hardware platforms
Choose from three levels of managed services to meet your organizational needs:
Includes everything in the Bronze tier, plus Incident Management
Includes everything in the Silver tier, plus Change Management AND Problem Management
|EVENT MANAGEMENT||INCIDENT MANAGEMENT||CHANGE MANAGEMENT||PROBLEM MANAGEMENT|
|Acronym leverages industry-leading Operational Support Systems (OSS) to provide 24/7 monitoring of your communications network. This ensures we’ll quickly detect any change of state to a component of your network.||Should an incident occur where service is disrupted or fails to deliver promised performance (outside of a planned or approved change), Acronym’s NOCs manage the entire incident from point of detection through to resolution.||When a planned event that affects the network and/or technology occurs, Acronym helps to identify, document and manage the change in accordance with the Service Level Agreements (SLAs) and industry best practices.||When problems, chronic events or performance issues arise, Acronym investigates, isolates and mitigates, using advanced-level network analysis and management to provide performance and security.|
|SERVICES INCLUDE:||SERVICES INCLUDE EVERYTHING IN THE BRONZE PACKAGE, PLUS:||SERVICES INCLUDE EVERYTHING IN THE SILVER PACKAGE, PLUS:||SERVICES INCLUDE EVERYTHING IN THE SILVER PACKAGE, PLUS:|
|• Advanced network and alarm monitoring and OSS|
• 24/7 geo-redundant NOCs with expert-level staffing and call centre support
• Customized process interaction and incident notification
|• Incident detection, prioritization and documentation|
• Communication with key stakeholders and regular updates
• Remote troubleshooting and fault isolation
• Dispatch of field staff
• Coordination of site access
• Coordination of vendors and service providers per SLA
• Escalation management
• Service restoration
|• Managing vendor and internal scheduled changes|
• Handling change tickets
• Service impact analyses
• Outage notification based on SLAs
• Participation in customer change advisory boards
• Creation and scheduling of changes to implement corrective actions
• Approval of scheduled changes
• Change reporting
|• Problem isolation and “work-around” development to mitigate effects
• Investigation and resolution of detected issues
• Identification of recommended software and/or hardware upgrades
• Documentation of implementation plans
• Root cause and trend analyses
Did you know?
As part of a fully integrated, end-to-end solution, Acronym also offers 24/7 network installation, repair and maintenance through Field Operations as a Service.
Acronym Solutions Inc. is a full-service information and communications technology (ICT) company that provides a range of scalable and secure Network, Voice & Collaboration, Security, Cloud and Managed IT Solutions. We support Canadian businesses, large enterprises, service providers, healthcare providers, public-sector organizations and utilities. We leverage our extensive network expertise to design and build customized, fully scalable solutions to help our customers grow their businesses and realize their full potential. With more than 20 years’ experience managing the communications system that enables Ontario’s electrical grid, Acronym is uniquely positioned to understand the mission-critical needs of any business to deliver the innovative and reliable services that respond to the changing demands of businesses, and support rapid growth and digital transformation initiatives.