Acronym Share

Dedicated to

Premier telecommunications solutions.

Our Company

By connecting possibilities, Acronym combines the strength and reliability of a respected utility with the agility of a small telecommunications provider.

For us, connecting possibilities is about the meaningful relationships we build with our clients as well as the ones they have with their customers⏤all made possible by the networking and data management solutions we provide to organizations across Ontario.

With unparalleled infrastructure, ITIL-based processes and industry-best service, we provide clients with the flexibility to customize business solutions for converged technology, while improving service deliverables and, at the same time, offering competitive pricing. As a result, our customer satisfaction rating is consistently over 90 percent.

Our Converged Optical IP/MPLS Network (COIN) is built on Cisco Reconfigurable Optical Add Drop Multiplexing (ROADM) technology and spans over 8,700 kms of coverage across Ontario and into the United States. And, unlike other providers, we are able to leverage portions of Hydro One Limited’s comprehensive, province-wide network, along with the high-speed bandwidth used to monitor Ontario’s electrical grid for Hydro One Networks Inc.

Because of the diversity and robustness of our network, we are an ideal choice for high-availability networking, disaster recovery and redundancy planning⏤particularly suited for “always-on” businesses, including other service providers and utilities, financial institutions, enterprises, public sector agencies and more.

In addition to Connectivity solutions, we also provide Backup as a Service (BaaS) and Infrastructure as a Service (IaaS) offerings, and recently launched Canada’s first Secure SD-WAN solution. With Network Operations Centres staffed with expertly trained engineers and field technicians, Acronym is the only Canadian company who also provides Operations and Network Services for end-to-end outsourcing solutions.

Featuring Network Operations Centres (NOCs) staffed with expert-level engineers and field technicians, Acronym is the only Canadian company that is also capable of providing end-to-end operational and network services solutions. We also provide Backup as a Service (BaaS) and Infrastructure as a Service (IaaS) offerings and launched Canada’s first Secure SD-WAN solution in 2019.

We work together with our diverse client base to design creative solutions for data telecommunications, and networking challenges that our clients face every day.

Company Facts

  • We were established in 2000 as a wholly owned subsidiary of 2486267 Ontario Inc., which in turn is wholly owned By Hydro One Limited
  • We offer broadband telecommunication and data management services in Ontario, with connections to Montreal, Buffalo and Detroit
  • We are a CRTC-registered, non-dominant, facilities-based carrier
  • Our technology and solution partners include Cisco, Juniper Networks, Ciena, ThinkOn, Fortinet and CDW (Scalar)
  • We provide Ontario-based urban and rural telecom network coverage, delivered through more than 8,700 kms of fibre-optic cables and interconnections with third party carriers
  • We operate more than 40 data centres, with over 80 points of presence (POPs) to serve more than 100 municipalities
  • We have reinforced our commitment to protecting client data and providing secure products and services by becoming SOC 2 certified. SOC 2 is an industry-leading, third-party auditing process to assess the design and effectiveness of our security protocols and controls.

Executive Leadership

John Papadakis - President and CEO

John Papadakis President & CEO

As President and CEO of Acronym, John is responsible for leading the company through its continued success and rapid growth. John’s expertise in telecommunications and high-tech industries spans more than 25 years, having enabled companies like Rogers, Avaya, Clearnet and Group Telecom to achieve accelerated, sustainable growth. Through this unique breadth of experience, John leverages business, technical, and operational knowledge to drive strategic growth and achieve marketplace leadership while inspiring teams of highly skilled experts. John holds a B.A.Sc. in Electrical Engineering from the University of Toronto and is a member of Professional Engineers Ontario.

David Hurst - VP Sales and Marketing

David Hurst Vice President, Sales & Customer Service

David is responsible for sales and customer service at Acronym. With 30 years of telecommunications experience for wireless, satellite, fibre and internet technologies, and a consistent record of customer satisfaction above 90%, David guides the company in bringing value to new and existing customers in enterprise, wholesale and public sector market segments.

Robert Agostino

Robert Agostino Vice President, Engineering and Business Development

Robert leads Acronym’s business development initiatives. During his 28-year career, Robert has held positions in business and strategy development, account management, marketing, engineering and operations. He has worked with notable companies like Cisco Systems, Alcatel-Lucent, Bell Mobility and Group Telecom. Robert holds an M.B.A. from the Schulich School of Business at York University and a B.A.Sc. in Electrical Engineering from the University of Toronto. Robert is a licensed Professional Engineer and he is a member of Professional Engineers Ontario.

Mukul Sarin

Mukul Sarin Vice President, Finance, Regulatory & Carrier Services

During his 25-year career, Mukul has held senior positions in financial reporting, strategic planning and regulatory compliance with companies like Bell Canada and Sun Life Financial, and brings more than 15 years of telecom experience to his leadership role at Acronym. Mukul is a CPA and CGA, and is a member of CPA Ontario.

Joe Parent

Joe Parent Vice President, Marketing & Product Management

Joe is responsible for leading Acronym’s Marketing and Product Management functions, including branding and the definition and execution of the company’s product roadmap. He has held senior leadership positions in marketing, product management, product development, new product introduction, sales and customer success with Unitel/AT&T Canada, Sprint Canada, Primus Telecommunications, Vonage and Reliance Home Comfort, among others. Joe holds an M.B.A. from the DeGroote School of Business at McMaster University and an H.B.A. in Economics from the University of Windsor.

Harrisankar Persaud

Harrisankar Persaud Vice President, Network Operations & IT

Harri is responsible for incident and change management, second-level support and field services. As well, he is accountable for all aspects of IT Engineering and Operations. During his 16-year career at Acronym, Harri has held various progressive management roles in Engineering and Operations. Amongst his many accomplishments is the development and implementation of Acronym’s Converged Optical IP/MPLS Network (COIN). Harri holds a B.A.Sc. in Engineering Science from the University of Toronto.

About Acronym

Acronym Solutions Inc. is a full-service information and communications technology (ICT) company that provides a range of scalable and secure Network, Voice & Collaboration, Security, Cloud and Operations Solutions. We support Canadian businesses, large enterprises, service providers, healthcare providers, public-sector organizations and utilities. We leverage our extensive network expertise to design and build customized, fully scalable solutions to help our customers grow their businesses and realize their full potential. With more than 20 years’ experience managing the communications system that enables Ontario’s electrical grid, Acronym is uniquely positioned to understand the mission-critical needs of any business to deliver the innovative and reliable services that respond to the changing demands of businesses, and support rapid growth and digital transformation initiatives.